FAQ - Size, Material, Postage.
**COVID 19 IMPACTS ON POSTAGE UPDATE FROM AUSTRALIA POST**
"Australia Post are doing everything possible to keep delivering during the Coronavirus pandemic. Most Post Offices are still open, while our posties and drivers are working to get your parcels to you.
However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
These delays can be up to a few days, and we ask that you bear with us during this challenging time. Thank you for your support and patience"
*Sizing Note: Please measure your children carefully when choosing a size. Remember that these rainsuits are designed to fit layers of clothing underneath. Elastic wrists, waist and ankles and adjustable shoulder straps on overalls mean you can often go up a size to allow for longer wear.
|SIZE INFORMATION - CHILDREN'S WEAR|
|Size (Approx height in cm)||80||86||92||98||104||110||116||128|
|Child's Aprox age in years||9m-1||1||2||3||4||5||6||8|
|Jacket: chest width in centimetres||80||84||86||87||91||93||95||99|
|Overalls/Trousers: waist in centimetres||71||74||77||80||84||87||90|
|SIZE INFORMATION - ADULT WEAR||S||M||L||XL||XXL|
|Jacket: chest width in centimetres||92-96||100-102||108-112||116-120||124-128|
|Trousers: waist in centimetres||78-82||86-90||94-98||102-106||110-114|
We welcome orders from kindergartens, pre-schools and schools. Send an email via our "Contact Us" page and we'll be happy to quote. Goods will be delivered from Denmark with a turnaround time of approx. 10-14 working days - subject to availability.
Elka Rainwear: 190g or 220g Polyester/Polyurethane material for solid colour rainsuits, multi-colour and overalls.
Elka Rainwear Oeko-Tex Range: 220g Polyester/Polyurethane.
The Oeko-Tex® Standard 100 is a globally uniform testing and certification system for textile raw materials, intermediate and end products at all stages of production.
The tests for harmful substances comprise substances which are prohibited or regulated by law, chemicals which are known to be harmful to health, and parameters which are included as a precautionary measure to safeguard health.
A tested textile product is allocated to one of the four Oeko-Tex® product classes based on its intended use. The more intensively a product comes into contact with the skin, the stricter the human ecological requirements it must fulfil.
Manufacturers are entitled to mark successfully tested products or article groups with the Oeko-Tex® label and to advertise in other forms as long as it has been proven within the extensive laboratory tests that all components, including accessories, comply with the specified test criteria without exception. A certificate which is issued applies for one year and can be renewed as often as required.
- substances which are prohibited by law, such as carcinogenic dyestuffs
- substances which are regulated by law, such as formaldehyde, softeners, heavy metals or pentachlorophenol
- substances which according to current knowledge are harmful to health, but which are not yet regulated or prohibited by law, such as pesticides, allergy-inducing dyestuffs or tin-organic compounds
- parameters such as colourfastness and a skin-friendly pH-value, which are precautionary measures to safeguard consumers heath
See www.oeko-tex.com for further details.
Postage & Delivery:
Postage within Australia is set up automatically via PayPal at AUD$12.30 in a prepaid satchel for goods over 500g and under 3kg.
We welcome overseas orders also. Our PayPal is set up to add postage according to your location based on Australia Post's current international rates. Feel free to contact us with any queries, or if you require registered or express post.
In most cases delivery will be dispatched within 24 hours Monday to Friday. Delivery to major Australian cities will be 2 - 3 working days, and up to 4 days for country areas.
If you require 'express' or 'registered delivery', please email via the 'Contact Us' page asap after placing the order. There may be an extra charge applicable depending on postage location.
Should your goods be returned to us as undeliverable by Australia Post or courier, we will contact you to arrange re-delivery, however we reserve the right to make a further charge to cover our additional postage expense.
We take no responsibility for goods lost in transit or due to an incorrectly supplied address.
Please choose your items carefully by measuring your child. We keep our prices lower than competitors to ensure they are available to all and the cost of return postage for change of mind often means we make a loss.
We accept returns within 14 days of order for incorrect orders or if size is not correct ONLY if goods are in original condition with tags attached.
Postage is the responsibility of the buyer. We will issue a refund via PayPal or exchange goods.